The ten most common forms of workplace aggression.*
- Talking about someone behind his/her back.
- Interrupting others while they are speaking or working.
- Flaunting status or authority; acting in a condescending manner.
- Belittling someone’s opinion to others.
- Failing to return phone calls or respond to memos.
- Giving others the silent treatment.
- Insults, yelling and shouting.
- Verbal forms of sexual harassment.
- Staring, dirty looks or other negative eye contact.
- Intentionally damning with faint praise.
* Source: Professor Joel Neuman, Center for Applied Management, State University of New York at New Paltz. Data is from samples of more than 600 employees in a variety of work settings.
These are violent workplace behaviors according to Duncan Chappell and Vittorio Di Martino, Violence at Work, International Labour Organization (2006).
— homicide — bullying
— rape — mobbing
— robbery — victimizing
— wounding — intimidation
— battering — threats
— physical attacks — ostracism
— kicking — leaving offensive messages
— biting — aggressive posturing
— punching — rude gestures
— spitting — interfering with work tools and equipment
— scratching — hostile behavior
— squeezing, pinching & related actions
— swearing — shouting
— stalking — name-calling
— harassment, including sexual &racial abuse
— innuendo — deliberate silence
(Note: You may not agree that innuendo and the silent treatment are violent behavior per se but I agree that they represent, at least, passive violence. PGB)