Exec’s Advice for Dealing with Bully Boss

This is part of a larger interview dated  July 17, 2010 on the New York Times web site with Dawn Lepore, chairwoman and chief executive of Drugstore.com and director of eBay and The New York Times Company. In this excerpt she discusses her experience working for a bully boss.

Q. Any bosses you had who were big influences?

A. I had a very bad boss early in my career. She was older than I was. She’d started in the financial services industry and she’d had a very hard time, so I think that probably shaped her as a leader. She was very smart but had terrible communication skills. She did not make people feel valued or comfortable or like they were supported at all. And I remember what that felt like. And I thought, I’m never going to do that to people.

Q. How long did you work for her?

A. Many years. I almost left twice.

Q. What’s your advice to people stuck working for a bad boss?

A. Life is about trade-offs. And you have to be conscious of the trade-off you’re making. I felt there were enough other positives in the environment and enough opportunity that I stuck it out. But, you know, I was unhappy. I had to kind of just take a deep breath and say, O.K., I know this is going to end and I’m willing to put up with this.

But you can’t be a victim. If you let yourself become a victim, that’s the kiss of death. So you’ve got to feel, O.K., I am choosing to do this, and when I decide I can no longer do it, then I will take action. So I will not let myself be so belittled that I think I can’t do anything. If it starts undermining your confidence, then you have to leave, because then that seeps into everything you do.

Massachusetts School Anti-Bullying Law

In April  2010 the Massachusetts’ state legislature unanimously passed what is called the toughest anti-bullying law in the nation with respect to schools,  Title 12, Chapter 71, Section 370. The law was precipitated by two cases of  Massachusetts’ youths committing suicide after allegedly being bullied. The legislation requires school employees to report and principals to investigate all instances of bullying. It should be noted that the Massachusetts’ law requires “repeated” incidents of bullying, which is not required in all bullying laws (ex. Quebec, Australia).  PGB

DEFINITION OF BULLYING  IN MASSACHUSETTS  SCHOOL ANTI-BULLYING LAW

“Bullying”, the repeated use by one or more students of a written, verbal or electronic expression or a physical act or gesture or any combination thereof, directed at a victim that:

(i)  causes physical or emotional harm to the victim or damage to the victim’s property;

(ii) places the victim in reasonable fear of harm to himself or of damage to his property;

(iii) creates a hostile environment at school for the victim;

(iv) infringes on the rights of the victim at school; or

(v) materially and substantially disrupts the education process or the orderly operation of a  school. For the purposes of this section, bullying shall include cyberbullying.

Screamers, Demeanors, Schemers …

This gal knows her stuff! Some good ideas here. PGB

Oct. 28, 2010

Bosses Who Revel in Subordinate’s Misery

By TORY JOHNSON, ABC News Workplace Contributor

If you have a bully for a boss, you’re among the many people who probably dread going to work every day. The bullying can come in many forms, and from bosses who have their own unique style of bringing the pain. Some supervisors love to yell and scream, while others revel in humiliating their employees. Some workers also say that their bosses have schemed behind their backs to undermine their performance.

The Screamer: Sadly, at one point, we’ve all worked for or with screamers. Excessive yelling definitely makes for a toxic work environment. This type of boss doesn’t need a reason to yell. It’s just his or her style to scream at will.

Walk Away: Best solution is to stand up for yourself by walking away from a tirade. Bullies only scream at people they perceive to be weak — people who’ll easily take it. As a kid, you may have had to sit still and take it from a parent, but not so at work. Refuse to subject yourself by walking away, going to the restroom, grabbing a cup of water, stepping outside. This is especially helpful if you’re on the verge of getting emotional, which you don’t want to do. Above all, remember that when you do nothing, when you just sit there and take it, you’re giving the bully permission to continue. By doing nothing, you’re saying, “This is OK,” even though it’s not.

The Demeaner: The demeaner makes humiliating comments — “You’re such an idiot.” “Could you be any dumber?” “My kids could do this better and faster than you any day.” This person also uses humiliating gestures — rolling their eyes, using their hands dismissingly. This kind of toxic boss might also laugh at your ideas to belittle you. This kind of boss is particularly vexing because one of the most important characteristics that drives our excellence at work is our confidence in ourselves and our abilities. When we’re demeaned, we naturally second-guess ourselves and our worth. That means we don’t perform our best work. So it’s counterproductive for the boss to treat people this way on the job, even though he or she doesn’t see it. Confront Calmly: If you work for a small business, there isn’t an HR department to complain to about this, which means it’s up to you to tackle it directly with the boss. Sit down with the boss and tell him or her that you’re very proud of your skills and abilities and you’re especially proud of the results you generate in this role — and you know the company does good work. But you’re curious as to why someone who is so successful would resort to bully tactics when it accomplishes nothing. Make it clear that you don’t mind constructive criticism but when you do X, Y, Z, it’s not conducive to performing at your very best. If you go this route, make sure you share very specific examples. Instead of asking, “Why are you a bully?” say, “When you laugh at my ideas, call me this name, and compare me to your kids — like you did on these four occasions — those specific actions and comments prevent me from giving you and this company my absolute best. And I want very much to over-deliver for you, so I’d respectfully request that you stop doing this.” Stick just to facts delivered in a reasoned manner.

The Schemer: The schemer attempts to undermine your status by repeatedly withholding key information from you, excluding you from e-mail distributions, and intentionally leaving you out of meetings when you ought to be in the loop. The schemer nitpicks and micromanages, somehow always finding fault with your work, and fails to give you credit for the good work you do. A demanding boss can push you to deliver the best and can set the bar high with big expectations for excellence, but the schemer is never satisfied because of barriers that he or she puts in your way.

Document Details: Complaining about these toxic tactics can make you seem petty — “Oh, I wasn’t invited to the meeting; oh, the boss never told me about this” — so to avoid that impression, you want to document the details over time. It could be a couple of weeks or even a month where you write down exactly what happened, when, where and any witnesses, so it’s all spelled out in meticulous detail. Keep copies of any supporting documentation. That prevents you from being brushed off as a petty complainer or thin-skinned. Depending on the size of your organization, you’ll bring this to HR or you may have to go directly to the boss. You’re not just going to report this behavior, but also going to demonstrate that it’s impacting your work because it has created an uncomfortable or even hostile work environment. Even though bullying has been proven to be costly to the company’s bottom line, which is why they should take action to nip this behavior, don’t expect HR to be instantly on your side. HR works for the company’s benefit, not that of any individual employee. If you don’t find satisfaction, you may have to contact a labor lawyer who can advise you on your situation.

Walk -Away Time

So many people have told me in recent days and months that they’re really stuck on this one. They can’t afford to quit — and they’re afraid they won’t easily find a new job, which is very natural — but they’re also at a breaking point in an unhealthy environment. While I’d never cavalierly tell anyone to walk away from a paycheck without a financial safety  net, there are two considerations:

1. Your mental health and self-esteem are far more important than any one position. As hard as it may be to pound the pavement while unemployed, you always can get a new job but it’s far more challenging to rebuild your crushed confidence and your declining health.

2. Focus on plotting your Plan B right now as a positive distraction while you’re still employed. Get serious about job searching or starting your dream business to go out on your own. Just knowing that you’re taking steps to make a change — and bring an end to this misery — will likely make you feel better. Doing nothing and feeling trapped is the worst. You have choices — make them.

Support Co-Workers: Even if you’re not subjected to a toxic boss, as colleagues we shouldn’t sit silent while our co-workers are subjected to this form of bullying. Let someone know that you see what they’re going through and you’ll support them any way you can.

Seek Help: If you’ve done everything you can to no avail, seek professional help. This may be from your state’s labor department, a lawyer or a counselor to weigh your options.

One in Eight Health Workers Bullied in Britain

Here’s a BBC story of a recent survey of health workers that shows almost one in eight experience bullying or harassment. The department adopted a workplace bulllying policy in 2008. PGB

——————–

Health staff ‘suffering bullying’

By Justin Parkinson; Political reporter, BBC News

Almost one in eight Department of Health staff have experienced bullying or harassment at work, a civil service survey suggests.

The survey also reports that nearly one in 10 workers say they have experienced discrimination.

The survey of more than 2,000 civil servants was carried out last year, with staff asked questions about the previous 12 months.

A department spokesman said there was “no place” for abuse at work.

Of the 2,057 staff who responded to a question on whether they had personally experienced discrimination at work during the past

year, 9% said they had. Some 84% said they had not and 7% preferred not to say.

‘Dignity and respect’

Asked the same question about bullying and harassment, 2,056 people replied. Some 12% said they had experienced such problems, while 83% had not and 6% would not say.

The Civil Service-wide People Survey was carried out for the first time from October to November last year.

The Department of Health’s own previous staff survey results are not directly comparable, as employees were asked to confirm that they had “not” personally experienced bullying or harassment over the previous three months.

Over the period from June 2008 to June 2009, the proportion agreeing to this statement increased from 74% to 84%.

The spokesman said: “All Department of Health staff have the right to be treated with consideration, fairness, dignity and respect. There is absolutely no place in the workplace for abuse of any sort.

“We launched our Bullying and Harassment policy in March 2008 to emphasise that any form of bullying or harassment is unacceptable and procedures for how employees can raise a complaint.

“We will continue to monitor the situation through regular staff surveys. Any cases of bullying or harassment will be fully investigated and appropriate disciplinary action will be taken.”

Story from BBC NEWS:

http://news.bbc.co.uk/go/pr/fr/-/2/hi/uk_news/politics/8509932.stm

Published: 2010/02/11 09:21:24 GMT