What is Workplace Abuse or Bullying?
September 21, 2010 Leave a comment
There is no universally agreed upon definition for abuse or bullying. There are many critical differences between workplace conflict and bullying. The bully is often a supervisor who intentionally, repeatedly and unfairly undermines or destroys the credibility of the target. The bully’s actions are motivated by self-interest, not the good of the company. The bully is often threatened by the target, who is competent, well liked and works hard. What follows are definitions from diverse sources that point to common themes. – PGB
A general definition for workplace bullying suggested by leading scholars on the topic is:
- Harassing, offending, socially excluding someone or negatively affecting someone’s work tasks.
- The interaction or process occurs repeatedly and regularly (e.g. weekly) and over a period of time (e.g. about six months).
- The process escalates until the person confronted ends up in an inferior position and becomes the target of systematic negative social acts.
(Note: In some countries, a single incident of bullying is sufficient to trigger a civil remedy.)
* From Katherine Lippel, Introduction, 32 COMP. LABOR LAW & POL’Y JOURNAL 2 (2010), citing Ståle Einarsen et al., The Concept of Bullying and Harassment at Work: The European Tradition, in Stale Einarsen, et al, BULLYING AND HARASSMENT IN THE WORKPLACE: DEVELOPMENT IN THEORY, RESEARCH AND PRACTICE 3, 32 (2d ed., forthcoming 2011).
An April 2011 publication by the Washington State Department of Labor and Industries contains an overview of workplace and corporate bullying. It provides the following definition:
“Workplace bullying refers to repeated, unreasonable actions of individuals (or a group) directed towards an employee (or a group of employees), which are intended to intimidate, degrade, humiliate, or undermine; or which create a risk to the health or safety of the employee(s).”
The phenomenon of workplace abuse has been well studied in Europe, where it is called “mobbing.” The concept was introduced in the United States with the publication, Mobbing: Emotional Abuse in the American Workplace. Here is how the authors define mobbing:
- Assaults on dignity, integrity, credibility, and competence;
- Negative, humiliating, intimidating, abusive, malevolent, and controlling communication;
- Committed directly or indirectly in subtle or obvious ways;
- Perpetrated by ≥1 staff member;
- Occurring in a continual, multiple, and systematic fashion over time;
- Portraying the victim as being at fault;
- Engineered to discredit, confuse, intimidate, isolate, and force the person into submission;
- Committed with the intent to force the person out;
- Representing the removal as the victim’s choice;
- Unrecognized, misinterpreted, ignored, tolerated, encouraged, or even instigated by management.
* Source: Adapted from Davenport N, Schwartz RD, Elliott GP. Mobbing: Emotional Abuse in the American Workplace. Ames, IA: Civil Society Publishing; 1999:41.
GAINING INSIGHT FROM DOMESTIC VIOLENCE …
Although abuse in our society is silo-ed, in reality, abuse exists on a continuum. It starts in childhood and progresses until the problem behavior is addressed by the abuser or there is an intervention by an outside party.
Here is a definition of abuse used by the federal government in the context of domestic violence. Many aspects of this definition could apply to abuse in the workplace.
The U.S. Dept. of Justice Office of Violence Against Women says domestic violence can be defined as a pattern of abusive behavior in any relationship that is used by one partner to gain or maintain power and control over another intimate partner.
Domestic violence can be physical, sexual, emotional, economic, or psychological actions or threats of actions that influence another person. This includes any behaviors that intimidate, manipulate, humiliate, isolate, frighten, terrorize, coerce, threaten, blame, hurt, injure, or wound someone.
Some specific categories of domestic violence:
• Physical Abuse: Hitting, slapping, shoving, grabbing, pinching, biting, hair-pulling, biting, etc. Physical abuse also includes denying a partner medical care or forcing alcohol and/or drug use.
• Sexual Abuse: Coercing or attempting to coerce any sexual contact or behavior without consent. Sexual abuse includes, but is certainly not limited to marital rape, attacks on sexual parts of the body, forcing sex after physical violence has occurred, or treating one in a sexually demeaning manner.
• Emotional Abuse: Undermining an individual’s sense of self-worth and/or self-esteem. This may include, but is not limited to constant criticism, diminishing one’s abilities, name-calling, or damaging one’s relationship with his or her children.
• Economic Abuse: Making or attempting to make an individual financially dependent by maintaining total control over financial resources, withholding one’s access to money, or forbidding one’s attendance at school or employment.
• Psychological Abuse: Causing fear by intimidation; threatening physical harm to self, partner, children, or partner’s family or friends; destruction of pets and property; and forcing isolation from family, friends, or school and/or work.
Workplace abuse usually does not include overt physical behaviors – though it certainly can. For example, sexual harassment is a form of workplace abuse that can involve both men and women.
However, more often, workplace bullying involves emotional and economic abuse.
In April 2010 the Massachusetts’ state legislature unanimously passed what is called the toughest anti-bullying law in the nation with respect to schools. The law was precipitated by two cases of Massachusetts youths committing suicide after allegedly being bullied. The legislation requires school employees to report all instances of bullying and require principals to investigate them. PGB
ACCORDING TO MASSACHUSETTS‘ 2010 SCHOOL ANTI-BULLYING LAW:
“Bullying”, the repeated use by one or more students of a written, verbal or electronic expression or a physical act or gesture or any combination thereof, directed at a victim that:
(i) causes physical or emotional harm to the victim or damage to the victim’s property;
(ii) places the victim in reasonable fear of harm to himself or of damage to his property;
(iii) creates a hostile environment at school for the victim;
(iv) infringes on the rights of the victim at school; or
(v) materially and substantially disrupts the education process or the orderly operation of a school. For the purposes of this section, bullying shall include cyberbullying.
THE INTERNATIONAL LABOUR ORGANIZATION (ILO) SAYS …
Workplace bullying is one of the fastest growing complaints of workplace violence. It constitutes offensive behaviour through vindictive, cruel, malicious or humiliating attempts to undermine an individual or groups of employees through such activities as:
- Making life difficult for those who have the potential to do the bully’s job better than the bully;
- Shouting at staff to get things done;
- Insisting that the bully’s way of doing things is the only right way;
- Refusing to delegate because the bully feels no one else can be trusted;
- Punishing others by constant criticism or by removing their responsibilities for being too competent.
THE U.S. EQUAL EMPLOYMENT OPPORTUNITY COMMISSION SAYS:
Harassment is unwelcome conduct that is based on race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information. Harassment becomes unlawful where
1) enduring the offensive conduct becomes a condition of continued employment, or
2) the conduct is severe or pervasive enough to create a work environment that a reasonable person would consider intimidating, hostile, or abusive.
Federal anti-discrimination laws also prohibit harassment against individuals in retaliation for filing a discrimination charge, testifying, or participating in any way in an investigation, proceeding, or lawsuit under these laws; or opposing employment practices that they reasonably believe discriminate against individuals, in violation of these laws.
Bullying behaviors may include:
- making life difficult for those who have the potential to do the bully’s job better than the bully;
- punishing others for being too competent by constant criticism or by removing their responsibilities, often giving them trivial tasks to do instead;
- refusing to delegate because bullies feel they can’t trust anyone else;
- shouting at staff to get things done;
- persistently picking on people in front of others or in private;
- insisting that a way of doing things is always right;
- keeping individuals in their place by blocking their promotion;
- if someone challenges a bully’s authority, overloading them with work and reducing the deadlines, hoping that they will fail at what they do; and
- feeling envious of another’s professional or social ability, so setting out to make them appear incompetent, or make their lives miserable, in the hope of getting them dismissed or making them resign.
*Duncan Chappell and Vittorio Di Martino, VIOLENCE AT WORK, International Labour Organization (2006)
The Workplace Bullying Institute defines workplace bullying as “repeated, health-harming mistreatment of one or more persons (the targets) by one or more perpetrators that takes one or more of the following forms:
- Verbal abuse.
- Offensive conduct/behaviors that are threatening, humiliating, or intimidating.
- Work interference, i.e. sabotage, that prevents work from being done.
“Workplace bullying is traumatic because it is unexpected and always perceived as undeserved and unjustified (Keashly and Neuman, 2005). Abuse is not a requisite aspect of work duties, is unrelated to job demands, and is, consequently, perceived as unwarranted. The shock of being singled out for repeated abuse can be as traumatic as divorce or a loved one’s death (Mikkelsen and Einarsen, 2002) and can evoke levels of anxiety and psychological pain necessitating therapeutic help (Randall, 2001). What makes this experience especially corrosive is that it is ongoing, frequent, enduring, and escalatory—typically worsening over time. The trauma is also a function of the intensive fear and dread bullying creates. In fact, bullying and mobbing are often called ‘psychological terror’ (Leymann, 1996: 375).”
- Lutgen-Sandvik, P. (2006). Take this job and …: Quitting and other forms of resistance to workplace bullying. Communication Monographs, 73, 406-433.